Delivery and Returns

At Quality Rugs, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help!

Shipping

We offer Free Shipping to all UK orders!

Returns

1. Eligibility for Returns

We accept returns for the following reasons:

Defective or damaged items – If your item arrives damaged or faulty, please contact us within 48 hours of receiving it with photos as proof.

Incorrect items received – If you received the wrong product, we will arrange a replacement or refund.

We do not accept returns for:

Change of mind or buyer’s remorse.

Used, washed, or altered items.

Personalized or final sale items.

2. Return Process

Email us at sales@qualityrugs.co.uk with your order number and photos (if applicable).

We will review your request and provide return instructions if applicable.

If approved, return the item to the address provided. (Note: Some items may need to be returned directly to our supplier.)

Once received and inspected, we will process your refund or send a replacement.

3. Refund Policy

• Refunds are issued to the original payment method once we confirm the return.

• Processing time: 30 days after receiving the returned item.

• Shipping fees are non-refundable unless the return is due to our error.

4. Return Shipping Costs

• If the item is defective or incorrect, we will cover return shipping costs.

• If the return is not due to an error on our part, customers are responsible for return shipping.

5. Late or Missing Refunds

If you haven’t received a refund yet, please:

Check your bank account.

Contact your credit card company (it may take some time to reflect).

If you still have issues, email us at sales@qualityrugs.co.uk